FAQs

The wealth accumulation strategies we will customise to your needs and goals variously include retirement planning, personal and corporate superannuation, risk analysis, portfolio monitoring, negative gearing, insurance protection, and debt reduction, wealth preservation strategies, tax planning and estate planning.

We will only ever recommend an investment plan to you after considering its suitability for your individual investment objectives, financial situation and needs.

The age and financial situation among our clients varies. All however, share that precious common goal. That is to maximise your potential, using your existing resources helped along by world's best practice management methods. That is exactly what we do for and with our clients, whether you are single in your 20s, young married's, mid-career-mid-life, or nearing or already retired.

Before you proceed with seeking our advice, you have the right to ask us about the type of advice we will give you, the charges involved and what you can do if you have a complaint about our advice or services.

1. Who is my Executive Planner and what qualifications do you have?
2. How will I pay for the service?
3. Will you give me advice which is suitable to my investment needs and financial circumstances?
4. What should I know about any risks of the investments or investment strategies you recommend to me?
5. What information do you maintain in my file and can I examine my file?
6. Who can I complain to if I have a complaint about the advisory service?

Who is my Executive Planner and what qualifications do you have?

StrataStream is a financial advisory service offered to clients of Modoras Pty Ltd through FinancialLine UMG Pty Ltd. 

FinancialLine UMG Pty Ltd (ABN 24 741 319 847) is a Corporate Authorised Representative of Modoras Pty Ltd.  Your StrataStream Executive Planner will be acting on behalf of Modoras Pty Ltd (ABN 86 068 034 908), holder of Australian Financial Services Licence No: 233209.

Modoras was established in 1998, however the principal of the company has been involved in the financial planning industry since 1984. Modoras is a Principal Member of the Financial Planning Association of Australia.

Your Executive Planner will be acting on behalf of Modoras, as an Authorised Representative. Our Authorised Representatives hold some of the best credentials available in the financial planning industry, including post graduate Masters Degrees in Applied Finance and Economics.

All of our Authorised Representatives are members of the Financial Planning Association of Australia. This means that all the authorised representatives of Modoras must undertake regular training and professional development to ensure they keep up-to-date with legislative, taxation, social security, investment and other issues.

How will I pay for the service?

Any fees charged to you will be discussed by your Executive Planner with you and agreed upon before they will be charged.

We will charge an advisory fee directly to you for the preparation and/or implementation of our recommendations as well as on the on-going monitoring of the portfolio. These fees will vary according to your individual circumstances. After the initial consultations have been undertaken and a comprehensive analysis of your needs has been completed, a written recommendation report is prepared and presented to you.

If you choose to proceed with the recommendations we have made to you, the fee is payable in full. Should you choose not to proceed with our recommendations, no fee other than any pre-agreed fee, is payable.

All the fees for the preparation and implementation of our recommendations are fully disclosed in the recommendation report, and are discussed with you during the presentation of the report.

Will you give me advice which is suitable to my investment needs and financial circumstances?

You have the right not to divulge this information to us, if you do not wish to do so. In that case however, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully.

What should I know about any risks of the investments or investment strategies you recommend to me?

We will explain to you any significant risks of the investments and strategies, which we recommend to you. If we do not do so, you should ask us to explain those risks to you.

What information do you maintain in my file and can I examine my file?

We also maintain records of any recommendations made to you and full details of investments placed on your behalf. This includes all correspondence to and from you.

If you wish to examine your file, please ask us, and we will make arrangements for you to do so.

Who can I complain to if I have a complaint about the advisory service?

If you have any complaint about the service provided to you, you should take the following steps:

• Contact your StrataStream Executive Planner and tell him or her about your complaint.
• If your complaint is not satisfactorily resolved within 3 days, you should contact Modoras on 1300 888 803 or put your complaint in writing and send it to:
  
  The Compliance Manager
  Modoras Pty Ltd
  PO Box 6530
  Upper Mt Gravatt Qld 4122.
  
  We will try and resolve your complaint quickly and fairly.
  
  
• If you still do not get a satisfactory outcome, you have the right to complain to:
  
  Financial Ombudsman Service Ltd (FOS)
  GPO Box 3, 
  Melbourne Vic 3001.
  
  Toll free telephone 1300 78 08 08.
  
  The Australian Securities and Investments Commission (ASIC) also has a freecall Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.